Scammers! Disrespect for their users! Before taking people's money ask if they plan to use your service!!! You can send thousand emails and none to remind the user that his free trial is about to expire. This is the worst treatment a customer can get! Awful experience!

Péssimo. Só tem em inglês e não se dá ao trabalho de identificar o idioma em que o meet acontece. Como não tenta identificar o idioma, tenta contextualizar a comunicação em inglês e gera um resumo completamente incorreto.

Doesn't work with Chrome. Nothing happens when meeting link is clicked or afterwards. No option to initiate transcription. As a result, I've used ActionPoint.ai for real-time transcription/translation.

Documentation is garbage. Product does not work.

still not working on Chrome.

Does not work at all. Nothing happens with the extension. Back to manually recording on the otter.ai website.

Works about 30% of the time. When it does work, it's usually helpful. Worth the cost? Not with current lack of reliability. Sad I paid for a full year up front. ROI is meh.

Stopped working on chrome. Please fix asap!

Yup, Otter.ai has stopped working with Chrome as an extension. As a workaround I'm using the TechSmith Capture screen recorder, then uploading to Otter.ai manually until the issue is fixed.

is not working anymore with google chrome Version 129.0.6668.90

Plugin suddenly stopped working and doesn't pop up when starting Google Meet. I'm not sure if this is a latest update or something but it is virtually unusable now.

wishe it would do phone calls for Mobile phones as i have a lot of phone calls i need notes from. other than that works great. great for meeting and such for keeping track of notes and events

Otter is a huge time-saver! I'm a Solution Architect with many daily meetings—some I can attend, others I might miss. Otter brilliantly identifies who's speaking and takes snapshots throughout the meeting. The summary and action items section is just amazing! I'm rating Otter a 4 instead of a 5 because I need it to record meetings and create video files. I understand this feature isn't available in the Basic Plan, so I upgraded to Pro, only to learn that exporting a conversation as a .mp4 is only available in the Enterprise Plan. I'm also in a doctorate program where Otter would be incredibly valuable, but I'd need to upgrade to an Enterprise Plan just for myself. I love you, Otter, and I need this feature! Let's make it happen!

refused to install after App disclosed it wanted permission to download all my contacts associated info from my contact address book. Really ?

Good app but would be better if Webex Meetings were supported.

Like so many people have said this WAS, what was such a great addition to Otter's application has become a near dead plugin, since late 2022 when they introduced a new feature that has burnt a massive hole in their reputation. I can genially see what they thought would help users productivity by getting the app to join the meeting as a so call user "bot". However, from my experience people are very uncomfortable with it as it records everything, and you lose control over what's recordable and is not for the meetings. Common sense, would be to have the ability disable it. Clearly lacking that, so you must carefully avoid the otter join button, else kick it when by mistake you hit it and then frantically try to undo your error. Also, since this BOT feature was introduced the plugin crashes a lot on trying to start the recording, hence why sometimes I've hit the join button juggling loads of things and then having issues with something that's meant to make life easier.

I use Otter a lot - but the Chrome extension is useless as it only works if you use Zoom or Google Meet. I was looking for a "button" to press and start transcribing a meeting already in progess - irrespective of the platform that the meeting was being held on or if it was an in person meeting. Otter is ill thought out in that it is so heavily focussed around google, Zoom and Microsoft calendar platforms - god help you if you use anything else like native Apple tools, or Zoho for example. You are destined to manually log into Otter for in person meets, downloading meeting recordings and uploading to Otter in all other scenarios. However once you actually get the transcript its great and I find Otter Chat and the interfce generally so much better than Fireflies.ai

I know it's not the customer service agents fault but whoever is managing them needs the boot. The worst service I've experienced in a long time, especially from a SaaS company. Sooo many competitors with superior features and amazing support .... and cheaper. I asked for a refund after less than 24 hours because it wasn't working properly and they gave me a simple 'no we cant do that' for a SaaS company to start saying that to people is social suicide. Anyway they can have my money I'll be using another software, they'll need that $99 when they collapse.

Used to work. No longer works. And Otter Support is NEGATIVE 5 stars.... I'm a PAYING customer, and they don't even respond.

Used to like it a lot but the new "invite Otter to call" feature is a total disaster. The PM who came up with this definitely jumped the gun. Can we at least have the ability to disable it? Sam, I hope you are seeing this.

Not good.

I used to find this Chrome extension great. It would simply serve as a recorder for your calls. Now, it requires you to add the Otter Assistant to calls, which is mostly a disaster. Often, it never joins automatically, as the Assistant is supposed to. My outreach to support has not helped resolve this. Second, even when it does join, it takes *forever*—on a recent very important call, Otter Assistant joined almost 10 minutes into the call. And then there are also cases where it's randomly left the call early, leaving me without any recording. I have decided I can no longer rely on Otter for my work, It's a cool concept. I hope they can fix the product, which I would describe right now as unusable. I'm currently researching alternatives. I've had some luck with Firefies.ai, though it's not perfect. I'm also researching Airgram (expensive pricing model) and TL;DV (does not let you upload audio).

Overall a great service, and getting better. The plugin is good, but I have been having issues lately where I have to close and restart it at the beginning of a Google Meet session. Once I do that, it works fine. Hopefully they'll fix this bug soon

I love the web app, but this extension didn't work for me. Here are my reasons. It didn't record one of my meetings. When I activated it, a weird pop that I couldn't close blocked half screen for the entire meeting. When you exit the meeting (on google) there is no confirmation that the recording ended and is being processed, but I also don't see any confirmation that it's still recording. All in all, I feel like it's way easier just to have otter.ai open in a separate tab.

This software was mistakenly installed / granted permissions by someone at my company, and spread to people very much like a virus. It will send out emails on your behalf, without your permission, pretending to be you asking your co-workers to install Otter. This is worse than any virus. This company peddles spyware, plain and simple.

Nest time saver when working with text2quit transcript

no se puede en español

This is a useless extension. It takes several clicks--open otter extension, open Google Meet, then open Otter again--when I could just have the browser opened to Otter.ai and only click once. Uninstalling. Mind you I LOVE and am obsessed with Otter.ai, I use it extensively.

It works when it works. I've recorded three long conversations. The most recent recording only recorded about 30 out of 60 minutes. At the half hour mark the transcript slowed down and didn't keep up with the live video. I thought it would just catch up later because it said it was still recording the meeting. At the end of the meeting i checked in otter and it only recorded half the meeting and it just stopped suddenly even though it showed recording the whole time. I reported to otter and they reprocessed the meeting and it was still cut short. Disappointing as its great when it works but now I'm afraid it might just stop working in the middle of a meeting and I won't have any way of knowing. Otter is a 5 star app. But this chrome extension is a 1 star app. So I've given this extension 2 stars to reflect my opinion. Hopefully I am proven wrong over time and my meetings get better.

Fast and accurate. Really handy to take notes automatically for my Google Meet meetings. Also easy to share the notes with all the meeting attendees.

c'est dommage elle ne fait pas de transcription en français

Best Transcription service currently.

no me permite transcribir en español

It does not work. I could not sign in with this extension. Also, does not record anythin on google meet.

The transcription is amazing, if you could only add timestamps according to the current time and speaker names to be attached like in Google Meet CC's, this would become amazing!!

Very useful extension for Google Meet! It has pretty high accuracy, even comparing to Google one. It's really handy to have a copy of the meeting transcript that you can search and playback after meeting finished.

Enjoying using this so far - it would be amazing if it could pull in the current speaker to auto-tag the audio. Also if it asked you at the beginning of the meeting if you want to record. I forget the first few minutes quite often. :)