I've been an Express VPN subscriber for a long time; it's a great VPN. Lately, I've been checking out password managers, as my wife and I have probably 200 passwords for every imaginable website: financial accounts, medical patient portals, forums, professional sites, etc. etc. We use about 5 passwords for all of these sites; it's the only way to manage them. But after reading these recent reviews, I won't be using ExpressVPN Keys. In fact, now I'm thinking about going to another VPN, as a company's quality in one product is usually reflected in its other products. This 2.4 rating just took me totally by suprise. Sorry.

Le faltan muchas opciones que otros gestores si tienen.

Although not perfect, this key-manager is indeed an improvement over built-in browser password manager solutions. The importance of the improved security should not be underestimated. I had an issue for some time where the keys browser extension would work perfectly well on my desktop (win 10), but be fully non-functional on my laptop (win 11) using the same chrome based browser. I could install the extension, but every time I clicked it, it would just direct me to the expressvpn homepage, instead of allowing me to log in to see my keys. No matter what 'sign in' I did on the expressvpn homepage, it would just continue to direct me there. I discovered that the issue lied in the companion expressvpn app that was installed on my laptop being v. 12.95 - and it was NOT prompting me that there was an update available. I checked the version available from the expressvpn homepage (https://www.expressvpn.com/latest#windows), which was v. 12.98, downloaded that - and now i works fully again - including the on-screen red key labels you can press on login fields and password fields to readily load login info into those fields. I would strongly recommended people having issues to manually check their expressvpn version, and if need to - update/reinstall that! Overall I'm satisfied. I also appreciate the information that keys presents on re-used passwords, and passwords found in data leaks / breaches. I give it a solid 4 out 5 stars, since it is a solid password manager - but still has room for improvement in regards to bugs and such.

I can't even login anymore.

disappointing.. disconnecting all the time. no customer service.. not cool

I can't create an account. I've been trying to chat online since they proudly say they are available 24/7, guess what? Not true. The 'Chat With Us' call to action goes nowhere. I tried to send a message via the 'Contact US' button on the 'Can't create an account' pop up window. Guess what, it does not work. I had to search throughout the website to find another link that reopened a previous conversation that I add, and I asked another question, it's been 30mn and nobody answered. I consider myself a tech savvy person and all their instructions are pretty misleading and complicated whereas it does not need to be. I give them a couple of days before cancelling.

Just randomly stops working. Also get this on Firefox. For how much you are making it should be there. Get it together!

using Express VPN since more than 5 years, but now i have tried the Password Manager ExpressVPN Keys. I am sad to see that a successfull company puts out such a poor product. There are many competent Password Managers out there, did anybody check them out before you published yours ? Very disappointed

Just renewed my subscription to ExpressVPN and decided to use Keys instead of Chrome PW Manager. I'm gobsmacked that there is no autofill facility - who doesn't offer that these days? I would not recommend this option to any new ExpressVPN user. To ExpressVPN - do better - this option is below par!

hiç bir işe yaramıyor beş para etmez

ne marche pas! désolant cette extension

LOL, i just got express keys with vpn, before that used Dashlane. I guess i have to switch back to Dashlane after VPN ends... dissapointing i also used express keys for autofill feature.

Comes with the VPN service, so a good deal. However since google chrome did the v3 update, no more auto-fill. I wish expressVPN could have communicated this was going to happen a little better than being super quiet. Still preferred over keeping the passwords synced with chrome or apple keychain on their icloud.

They've removed the autofill feature which is very inconvenient for workflow. I will not be renewing, I pay too much money to have this app for it not to do a simple task anymore. I'm sure tons of users will feel the same.

I am very disappointed. I have been using Express Keys for about a year and have had no problems. All of sudden when I started my computer this morning Express Keys does not display the red Key icon in the login fields for any website as it should. Therefore I can not use the Keys passwords. I can unlock the passwords from the extension key but the login of ID and PW portion does not work. I spoke online with tech support via chat and they were of no help. Express Keys at this point is completely useless to me. It does not work in Edge or Chrome anymore. And I made sure and Edge and Chrome's password managers were turned off and have never used them either.

I have noted that if I am not running the express VPN client on a device (for example a work machine which I prefer not to run a VPN for personal use on) I can't access my Keys on it. I would like to suggest a web-app be developed for such a use case. Otherwise a good product if you already know what you're doing, not clear to setup otherwise, there's a fair bit of self learning or tech knowledge expected imo. Keep growing/dev up and it's worth it. Eventually you're going to need to change name from VPN, we all know it.

horrible

ABSOLUTLY THE WORST!!!!!!!!!!!!!!

ExpressVPN is supposed to be the best, yet it sucks. All this complicated garbage with "primary passowrd," which I have no clue what it is, and who made it for me? So frustrating, I want my money back.

Either doesn't work or inadequate instructions.

Doesn't work..

Damn, regardless of what or how I follow instructions your program redirects to a non-active keys with a prompt saving that my desired page is locked. NO WAY TO UNLOCK!!

fa schifosamente schifo

Extension does work, but it does act funny whenever the actual app updates. Sometimes i get disconnected from the internet, pages stop loading or get IP and failed pages. It's annoying at times cant lie about that. Only if they updated the extension when they update app probably wouldn't have any of these issues **HINT** The location you choose does make a difference and so does the protocols as well. if you dont understand the protocols, call support

Everytime ExpressVPN gets updated, ExpressVPN Keys extension stops working! Sometimes uninstalling both Keys extension and ExpressVPN and then re-installing both fixes the problem. Sometimes not... So frustrating!! Can't the software engineers fix this problem? This has been going on for at least the past 10 months, since November 2023.)

dosent work

doesn't work on linux, sick of this sub rate product

Bug is fixed, just got an email from their support team. working perfectly now. Thank you

They just had a server issue as of 8/22/24. I can't even log into my ExpressVPN Keys account as of now. It is having me attempt to setup a new account instead, which scares me deep to the core as I may have lost all of my passwords and data that I spent almost two months meticulosity setting up. Their sign up and log in process for ExpressVPN Keys is confusing and not UX friendly. They certainly should go back to the drawing board with this software product in the future as it's almost unusable from the start and is lacking features that other password managers already have implemented for the expensive price point that ExpressVPN is asking for. For anyone reading this, keep a secure backup somewhere of all your passwords for future reference. I was going to do this soon as I was almost finished setting up all my accounts. However, now I am faced with this issue of literally not being able to sign into any of my accounts due to their unreliable server issues. Personally speaking, look else where for your password manager and VPN needs if possible as their product is unreliable and the security is questionable at best considering it isn't open source code or stable.

Me cuesta la configuración, pero me siento tranquila.

Does ExpressVPN auto generate password for me?

Works great. Keys requires its own master password, it's not the same as logging into your Express VPN account, it's a different password. I think it's this that confuses some users.

Awful. As with everyone else, I can't activate it. Says my password is wrong (irony), if that is the case then why am I using Express VPN at this very moment. BACK TO THE DRAWING BOARD with your product.

can not activate! does not work!!!!!!

Not good at all. I cannot activate it

Absolutely disastrous. Not something one can easily activate or sign in....

This is ok when it works. Unfortunately I can't figure out how to open it.

So hard to set-up for use with Channel 4 in UK - Spent money but 2hours later still trying to connect to show I want to watch

Others are right - there's absolutely no easy way to set this up. The auto extraction/importation of existing passwords through other password managers doesn't work. The instructions aren't accurate to what appears in the locations it directs you to for manual input. I'm fairly computer fluent and there's a lot in this process that doesn't make sense and isn't straightforward. Don't bother wasting your time with this, you'll only end up frustrated to the point of anger and you'll have wasted hours and have gotten nowhere. It's worthless.

Pure piss take, this is impossible to use

It happens that the synchronization between devices does not update until the devices are connected simultaneously: Example: I open the Vault on a device, delete an entry, close the vault. I open the Vault on another device and see the previously deleted entry. So, I open the Vault again where I previously deleted the entry, now the two Vaults are now sycornized and the entry does not exist on both sides. Now I wonder: if there were a third device, would you see the deleted item, or would it be permanently deleted? Note to moderator: Don't tell me to write to support, it's your job to take messages and report them to them. I love Express but it's not our job to spend time reporting issues that have already been written about publicly.

absolute waste of time, tried to set this up and you have to be a bloody computer programmer to set it up. Every page sends you somewhere different, nothing would upload

I don't understand anything, all they want is to pump your money, I payed and now I have no idea how to use this, all I wanted was to see a football match and now I lost 12 dollars

I find this extremely helpful. Being that this is made/ran by ExpressVPN I feel a since of security as well.

I have several apps that have 3 sets of Security Data to input. Express VPN only allows for 2.

Without biometric login to the ExpressVPN Keys browser extension, it is largely useless, as I have to look in eWallet for the password every time I use it. I can just as easily (or more so) find the password I need in eWallet and skip the Keys extension altogether. Also, there should be an option to keep the extension unlocked for a specified period of time or for the current browser session. Having to enter a password every time I use it is not worth the trouble for the reasons mentioned above.

cant get this working, i contact the live help they just sent me to a link which i had already tried.

The email sends through for verify account but I have no way to enter it in as it keeps saying "Unable to send email" even though I receive the email. Surely you have QA to make sure these things work?