Read 315 verified user reviews and ratings for Chrome extensions by extension-admins. Compare features, performance metrics, and real user experiences before installing. Updated with the latest feedback and ratings from the Chrome Web Store.
Gmail Extension works great. Hiver HQ Site lacks some features ( especially in terms of customization ) and often returns a Server issue "Please try later " when doing email searches
English
Version 7.3.26
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
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40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Suelen Cardoso
·
Uma ferramenta muito útil que tem optimizado a gestão das minhas tarefas diárias, trazendo mais valor ao meu trabalho.
Portuguese
Version 7.3.12
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
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View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Michelle Caceres
·
Como equipo hemos tenido una excelente experiencia con la plataforma, nos ha ayudado un montón con nuestros flujos. Destaco también su soporte y que están trabajando en tener mejoras constantes.
Spanish
Version 7.3.11
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
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View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Louie Andrew Liew
·
Very helpful for managing workflow. User friendly interface.
As an extension, Sometimes needs to be refreshed and doesn't load properly when you are using a lot of Chrome apps.
Also I wish dashboards could provide more options.
English
Version 7.3.6
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
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View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Marlene White
·
Loving the Hiver App! I can easily make notes and assign emails to other staff members as needed. I like using the links as back-ups in my notes, so that all staff members can easily refer to the email as needed. Thank you!
English
Version 7.3.2
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
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View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Jordan Chavira
·
Excellent for business of all sizes and so easy to use
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
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View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Gavin Blandford
·
Excellent and helpful
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
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View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Decelyn SgArtClass
·
Very useful for the business.. Excellent
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Darren Mabagos
·
Awesome!
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
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View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Mohamed Fayiqh Mukhtar
·
Hiver Chrome Extension – A Seamless Customer Service Solution
We've been using the Hiver Chrome extension as part of our customer service operations, and the experience has been nothing short of impressive. Hiver (from hiverhq.com) integrates directly with Gmail, transforming it into a powerful helpdesk without the need to switch platforms—this alone makes it a game-changer for teams that rely heavily on email for customer support.
User Interface & Ease of Use
The extension is thoughtfully designed and extremely user-friendly. It blends seamlessly into the Gmail interface, making the transition smooth for agents who are already familiar with the platform. There's no steep learning curve, and onboarding new team members is quick and intuitive.
Features & Functionality
Hiver offers a comprehensive set of features that empower teams to manage customer conversations efficiently. Shared inboxes, email delegation, internal notes, SLA tracking, and automation rules all work together to streamline communication and boost accountability. The collision detection feature helps avoid duplicate responses, ensuring customers receive consistent, well-coordinated service.
One standout aspect is the collaborative capabilities. With Hiver, teams can easily collaborate on emails using notes and tags without the clutter of forwarded messages or long email threads. It’s a clean, professional way to maintain internal alignment.
Performance & Reliability
The extension is lightweight and runs smoothly without slowing down Gmail. We've experienced no glitches or downtime, which is crucial in a customer-facing environment where responsiveness is key.
Support & Responsiveness
Hiver’s support team is proactive, responsive, and genuinely invested in customer success. Any queries or issues we've raised have been met with prompt and helpful solutions.
Final Thoughts
Overall, the Hiver Chrome extension has significantly improved our customer service workflow. It brings structure, clarity, and collaboration into email support—making it an invaluable tool for any team looking to scale their support operations without complicating their tech stack.
We highly recommend Hiver to businesses seeking a simple yet robust solution for managing customer service directly within Gmail.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
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View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Maddie Leehy
·
Incredibly helpful. Highly reccomend.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
SAM RANI
·
Hiver makes work easy and effecient. From organizing my mail box to chats, brilliant. Easy to navigate and scroll through. Higly recommended
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Agnes Zawisza
·
I really like it, is so helpful for me and all my coworkers . I highly recommend
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Shayne Betreen
·
Fantastic software. Highly recommend for any team sharing an inbox. If you're looking to scale your business, this is a great bit of software to start with.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Rajneesh Vishwakarma
·
great
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Brian Rosenberg
·
Hiver seamlessly integrates into our Gmail inbox and gives us so much more power, all in one place!
Their support has also been great over the years - I'm glad we decided to partner with them and we plan to continue to grow together into the future - It has so much potential we have yet to unlock!
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Derrick Murage - Optica SAP
·
I have been using Hiver for three years now, and it's been wonderful. The customer support is excellent, with customers being handled in a polite and professional manner.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Jeffrey Obrero
·
Hiver has been a fantastic tool for our team! The Gmail integration is seamless, and managing shared inboxes has never been easier. Assigning emails and setting reminders has helped us stay organized. I also love how responsive the support team is. It’s really boosted our productivity!
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Nayeli Aquino
·
10/10
und
Unknown
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Leah Razelle
·
Hiver keeps our support organized right in Gmail. No learning curve, great features, and smooth teamwork. Love it!
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Maureen Robins
·
Hiver has been very beneficial to our company by tracking emails and the completion of emails.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Krystal Nates
·
I love what Hiver has to offer. I like how it keeps things organized.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Maria BotBuilder
·
Hiver support is super responsive and very helpful!
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Maddie Rozak
·
love it
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Vivian Diep
·
love itttttt
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Simran Gill
·
It has been a top-notch experience working on Hiver. Providing opportunity to work with the colleagues combinedly makes a perfect platform for the business.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Oskar Adam Szczepański
·
Hiver is a good tool overall for managing our teams effort, however there are often some issues regarding it actually starting on my gmail inbox: sometimes it requires reloading the page once or twice in order to finally kick in. There is also some sense of slow responsivness when using the tools hiver provides, like a half a second delay when changing the ticket status, assigning it or closing it etc. I don't know how much of it is because of the physical limitations of gmail, but my hardware is not an issue here.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Adrián Domínguez
·
Todo genial con esta herramienta para poder derivar y repartir el trabajo
Spanish
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Genesis Mavarez
·
With Hiver is so easy to organize all my emails, make sure every email is taken care of in a timely matter. Our team has a better workflow now due to Hiver
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Kelly Sangermano
·
With Hiver it is easy to organize emails between each of us in our group to help address our own emails
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Amy Krebs
·
Using Hiver has made a great improvement to the communication between our team. It is easier to share, track and store our emails and we love how easy it is to use!
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Rhys Evans
·
A great way of making sure emails are dealt with and sorted between the members of the team.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Marina Tamraz
·
Hiver has been a fantastic tool for streamlining our team’s email workflow. Managing shared inboxes, assigning emails, and collaborating through internal notes and tags has never been easier or more efficient. It keeps everything organized, reduces inbox clutter, and helps us stay on top of our workload with ease.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Greg Moses
·
Hiver is a perfect solution for our small, 2-man IT department. It tracks exactly what we need and is easy to use. The only (very small) problem I noticed is that it does not automatically load on my gmail page when I have gmail set as one of my "On Startup" tabs in Google Chrome. It loads perfectly every other time and clicking a bookmark is a small price to pay for such a good tool.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Trisha Padilangao
·
Hiver has been a fantastic tool for our team. It makes managing shared inboxes effortless, assigning emails is a breeze, and collaboration has never been smoother.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Nadia Castillo
·
Hiver is amazing. It keeps my tasks organized and easy to use.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Alyzzah Zachary Failana
·
Its very helful and make my inbox more organize and effecient. Been using it for morethan 2yrs now.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Leo Kane
·
Hiver is great, it manages our incoming work load so well and aids our collaboration
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Bryan Koleff
·
Love the intergration with Gmail - slick and easy to use.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Dianne Krezel Arandia
·
It's a very helpful tool! Definitely increased efficiency, and organization. Significant in streamlining the overall process.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Mayra Castillo
·
Hiver is a fantastic tool for team email collaboration. It makes managing shared inboxes like support@ or info@ incredibly easy right from Gmail. Assigning emails, tracking status, and adding internal notes without forwards or CCs has really streamlined our communication. It’s simple, effective, and keeps everything organized.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Scott Cameron
·
Hiver techs are always available when we need them and the platform works seamlessly with our email accounts. Highly recommend them for any business.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Samantha Smith
·
Hiver makes sharing inboxes between teams a lot easier. I like that I can assign an email to someone and it removes it from my box. I also like that you can write notes and tag people in the comments.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Frank Marino
·
Hiver solves a big problem for me - I'm able to engage with customers without exposing my direct contact info, all while having an organized way to know what's in my queue or someone else's.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Magda Griffin
·
LOVED HIVER!
Sad that our company is no longer going to use it since we are migrating to Microsoft , overall had the best experience sorting emails out, makes our job duties 10x easier.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Chantal Carter
·
The HIVER system is straightforward and adaptable, allowing us to implement necessary changes promptly and effortlessly, ensuring seamless collaboration among all team members.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Fabiola Miranda
·
Hola, con hiver la gestión de nuestro equipo de atención al cliente ha sido un total éxito. Hemos logrado crear flujos de comunicación y de trabajo con eficiencia en cada una de nuestras tareas diarias.
Spanish
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
David Manzano
·
Hiver has truly improved our workflow—it’s the best extension available for anyone working in a team. It streamlines our email collaboration, making it effortless to manage shared communications and enhance overall productivity.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Luis Diaz
·
Hiver is a game changer for our company. I can't imagine being without it.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Aminta Portillo
·
I'm very new to Hiver but I've heard many positive testimonies from users that have benefited from this program. I'm excited to explore Hiver and learn how to incorporate it into my daily functions.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform
Exclude from reviews
View extension
40K
Active users
10K
327
Total ratings
1
4.6
Average rating
239
Total views
Britton Gillham
·
Great for small teams, does everything we need.
English
Version 7.3.0
0
0
Hiver in Gmail: AI-powered customer service platform
Hiver in Gmail: AI-powered customer service platform