Welcome to XAD Extension
XAD (client-site addon) Chrome Extension is Computer Telephony Integrations (CTI) Agent Desktop Application for CRM(s) integration (Freshdesk, Freshsales, Salesforce, Zendesk) specially designed for Call Center Agent/Contact Center Agent. Using for Windows, Linux and MacOS.
How does it work?
- Go to the Chrome web store, search for the XAD keyword then add it to your chrome.
- Login into XAD Extension with your individual call center account.
- Receive incoming calls and provides caller identification feature (screen pop-up) via your CRM application.
- Click on a phone number and make a call.
- Make outgoing calls via the call
- All your calls will automatically get logged and recorded in your XAD account.
- More features: Agent Information, Pause (with reasons list), Unpause, Show Call Waiting (CW), Logout.
Change log
v2.5.12
- Optimize extension.
v2.5.11
- Fix bug "Network error"
- Optimize extension.
- Tracking service worker
v2.5.10
- Fix bug "Fetch to failed"
v2.5.9
- Optimize extension.
- Tracking service worker.
v2.5.8
- Optimize extension.
v2.5.7
- Update CSAT by queue and by agent.
v2.5.6
- Update action call by CFONO/Softphone (Click2call)
- Slow click call response speed
v2.5.5
- Fix miss code when update click2call.
v2.5.4
- Fix bug do not create a call log.
v2.5.3
- Fix bug do not create a call log.
- Fix bug session expired, automatically logout.
v2.5.2
- Do not create a call log.
- Session Expired, automatically logout.
- Open multiple tickets at the same time.
v2.5.1
- Do not create a call log.
- Click2call to jump to another ticket.
- Unable to send ZNS with 1 OA.
v2.5.0.1
- Remove console debug error.
- Fix error miss code send ZNS.
- Fix the "Agent already logged in" error.
- Fix ticket creation error.
- Fix call log assignment error.
- Synchronize agent status with the server.
v2.5.0.0
- Fix bug login already logout session expried
- Optimize code and interface of XAD
v2.4.0.70
- Fix bugs login to XAD
v2.4.0.7
- Fix bugs login to XAD but cannot unpause and receive calls.
v2.4.0.6
- Fix bugs call from XAD ticket lost.
- Fix bugs send ZNS Zalo to choose a template and input to field.
v2.4.0.5
- Fix bugs token Salesforce has expired.
- Fix bugs store log tracking.
v2.4.0.4
- Fix bugs miss create tickets with option call out in Freshdesk.
v2.4.0.3
- Fix bugs miss create ticket Freshdesk.
v2.4.0.0
- Upgrade XAD extension system.
- Upgrade to the latest version of SocketIO.
- Integrate Webpack into the extension.
v2.3.02.02
- Update some errors that arise for the calling feature via Zalo.
v2.3.02.01
- Add a new feature to allow calling via Zalo.
v2.3.01.13
- Update some new features for the Sales Console.
v2.3.01.12
- Update call not sending a request to create ticket on FreshDesk.
v2.3.01.11
- Fix error when logging in with the same extension number.
v2.3.01.10
- Update more options when call ringing, create a case on Salesforce.
v2.3.01.09
- Update and fix some issues related to the Ubuntu operating system.
v2.3.01.08
- Fix click to call from Case Salesforce add call log to Case.
v2.3.01.07
- Update to add automatic call log assignment for FreshSales.
v2.3.01.06
- Update more modules for sending messages with Zalo (ZNS) Template.
- Fix agent login error with previously configured CRM.
- Fix the error of displaying the wrong message that the agent is already logged in.
v2.3.01.05
- Update more customer information displayed on CRM Zendesk.
- Fixed some bugs not showing call log in CRM FreshSales.
v2.3.01.04
- Fixed some bugs related to multi-tab refresh.
v2.3.01.03
- Fixed some bugs in modules sms.
v2.3.01.02
- Fixed some bugs.
v2.3.01.01
- Fixed some interface bugs.
v2.2.12.21
- Update more English and Vietnamese languages.
v2.2.11.10
- Updated feature to add call log manually when complete calls for FreshSales.
- Updated feature when ending a call, automatically returning to the previously opened tab while in another tab.
- Update feature on/off Transfer CSAT.
v2.2.09.19
- Change get config from the file to the options page.
v2.2.06.10
- Update manifest version 2 to manifest version 3.
- Change the way to load Jquery and Socket IO in background.service worker.
- Update the new interface for the extension.
