Gmail Extension works great. Hiver HQ Site lacks some features ( especially in terms of customization ) and often returns a Server issue "Please try later " when doing email searches

Uma ferramenta muito útil que tem optimizado a gestão das minhas tarefas diárias, trazendo mais valor ao meu trabalho.

Como equipo hemos tenido una excelente experiencia con la plataforma, nos ha ayudado un montón con nuestros flujos. Destaco también su soporte y que están trabajando en tener mejoras constantes.

Very helpful for managing workflow. User friendly interface. As an extension, Sometimes needs to be refreshed and doesn't load properly when you are using a lot of Chrome apps. Also I wish dashboards could provide more options.

Loving the Hiver App! I can easily make notes and assign emails to other staff members as needed. I like using the links as back-ups in my notes, so that all staff members can easily refer to the email as needed. Thank you!

Excellent for business of all sizes and so easy to use

Excellent and helpful

Very useful for the business.. Excellent

Awesome!

Hiver Chrome Extension – A Seamless Customer Service Solution We've been using the Hiver Chrome extension as part of our customer service operations, and the experience has been nothing short of impressive. Hiver (from hiverhq.com) integrates directly with Gmail, transforming it into a powerful helpdesk without the need to switch platforms—this alone makes it a game-changer for teams that rely heavily on email for customer support. User Interface & Ease of Use The extension is thoughtfully designed and extremely user-friendly. It blends seamlessly into the Gmail interface, making the transition smooth for agents who are already familiar with the platform. There's no steep learning curve, and onboarding new team members is quick and intuitive. Features & Functionality Hiver offers a comprehensive set of features that empower teams to manage customer conversations efficiently. Shared inboxes, email delegation, internal notes, SLA tracking, and automation rules all work together to streamline communication and boost accountability. The collision detection feature helps avoid duplicate responses, ensuring customers receive consistent, well-coordinated service. One standout aspect is the collaborative capabilities. With Hiver, teams can easily collaborate on emails using notes and tags without the clutter of forwarded messages or long email threads. It’s a clean, professional way to maintain internal alignment. Performance & Reliability The extension is lightweight and runs smoothly without slowing down Gmail. We've experienced no glitches or downtime, which is crucial in a customer-facing environment where responsiveness is key. Support & Responsiveness Hiver’s support team is proactive, responsive, and genuinely invested in customer success. Any queries or issues we've raised have been met with prompt and helpful solutions. Final Thoughts Overall, the Hiver Chrome extension has significantly improved our customer service workflow. It brings structure, clarity, and collaboration into email support—making it an invaluable tool for any team looking to scale their support operations without complicating their tech stack. We highly recommend Hiver to businesses seeking a simple yet robust solution for managing customer service directly within Gmail.

Incredibly helpful. Highly reccomend.

Hiver makes work easy and effecient. From organizing my mail box to chats, brilliant. Easy to navigate and scroll through. Higly recommended