The extension is unreliable and inconsistent. It is embarassing that Active Campaign does not invest more in improving this extension. In general our experience with AC (and particularly with Wildmail, the official reseller in Spain) has been horrible. We had a lot of technical errors with AC CRM and we cannot manage to send emails from CRM nor to do automatizations based on read emails or replied to emails, so it was impossible to use the pipeline. The AC/Wildmail support answer is always the same: work from incognito and deactivate all extensions and antivirus, which is ridiculous. And even when doing so it doesn´t work. In itself, the AC extension has been the only thing that allowed us to use a bit of the functionalities of the Active Campaign CRM (the reseller didn' t even know there exists an extension!). However, the extension also has several problems like disconnecting without warning and there is nothing you can do to reconnect. Sometimes when we relogin to the email it reconnects and sometimes no. So it´s a lottery whether it syncs the sent emails or not. Definitelt nervewrecking. Completely disappointed with Active Campaign and Wildmail and the thousands of euros we paid them.

Il tracking delle email su GMAIL presenta diversi problemi. Il primo e più grave è che talvolta l'estensione si "scollega" (ancora devo capire se deriva dalla cancellazione di cookies o altro) e la sincronizzazione viene meno. Sarebbe molto utile se l'icona dell'estensione avesse colori diversi per segnalare se è loggata oppure no (come fanno altre applicazioni). Inoltre, non mi sembra funzioni bene la gestione degli account email: mi capita di trovare contatti che provengono dall'account gmail di casa che avevo indicato di escludere dalla sincronizzazione. Per il resto, è uno strumento molto basico.

When it works it is great but when it does not work or capture an email due to its own issues. That is a problem as they are a CRM system that requires to capture all emails from gmail inbox. Also being logged out from time to time. I just do not get why that happens.

When it works it is useful. However it is inconsistent and unreliable. I have to keep relogging when you go back to your emails after a gap is really frustrating as it doesn't remember your details. The pop up often also doesnt work if you receive an email direct to your inbox so you have to go to the main active campaign dashboard to add a new contact or deal. It should make it easier but I am left disappointed on a daily basis.

Could be much better... clunky and not very intuitive or reliable.

Good but could be much better with some small tweaks. Please enable users of password managers to log in more easily (when the extension logs your out for whatever reason unless you remember your details it's nigh on impossible to fill the log in details out since referring to another window closes and clears the login popup - infuriating!). Also, can't the system take an educated guess at first name and last name from email addresses where this information is present before the email domain? Also, if you have multiple lists, please let people select and add them all to a contact, not have to select each one independently. Plus, first name and last name fields in the extension contract to a tiny size as soon as you start to enter text. Annoyingly, the password manager sees these fields as fair game and all I can see if the icon for that, given the weird bug where the text box shrinks.

I love the chrome extension for ActiveCampaign. Great feature. Probably not enough AC users have it setup, but it's very helpful. I can create a deal with the click of a button.

Great system! Couldn't run the business without it and I have never experienced problems with this extension!

Buon prodotto, ma tracking delle email su GMail totalmente sbagliato.

Not really useful.

sometimes the sidebar in Gmail dissapaers. If you have 2FA on, you cannot use the Chrome plugin. It won't allow you to login.

The behavior of this extension is not consistent. You don't really know when it syncs or not your emails. Sometimes it works. Today I just discovered that while I activated the sync options on some emails, (I was able to see and select the icon), none were synced. The extension lost the account setting and I had no warning. You keep thinking it's working ok, while it's not. Since there is no option to sync afterward (like in other CRM) you are stuck with your emails in your inbox and nothing logged in active campaign. I've been using it for several years now and despite several versions it's still highly perfectible.