The best AI assistant for Zendesk tickets. Recommended!

CoSupport AI has been a game-changer for my daily workflow. This tool streamlines my tasks by generating accurate and relevant drafts for emails and tickets, saving me a significant amount of time and effort. It ensures I can focus more on problem-solving rather than starting from scratch for every response.

CoSupport AI has been great! This makes my daily tasks more efficient as it gives you drafts relevant to the emails and tickets to be solved.

It is very useful to speed up the work, without losing the quality. The tool has been able to adjust to our needs and I really enjoy using it :)

Very helpful tool and it feels like a loyal assistant! Smart, quick and professional answers. Great job

this AI tool is so helpful, it made answering emails so much faster and easier!

Integrated tools are the best ones! Instead of learning how to use a new tool, you just start using it without delays and hip-hopping between documents to find the correct answer. The tool is cool! A real helper for support agents.

The speed of response hasn’t been my strongest point while processing tickets. However, customers need a reaction immediately. This extension helps me provide responses much faster. I’m waiting for a team lead feedback after using the extension for a month, and I hope my performance will get positive feedback.

CoSupport Agent extension has truly transformed our customer service operations. Since implementing it, our team has noticed a significant reduction in the time spent drafting responses, without compromising on quality. The AI drafts are really accurate. Our support agents are now more productive and can handle higher volumes of tickets effortlessly.

I was a little bit skeptical about AI’s ability to provide human-like answers despite using GPT in my everyday life and work. You know, you always feel that you talk to a robot. Hence, I was surprised that this tool’s answers are the most human I’ve ever seen, even if compared with GPT that I use most often. I use this Agent’s response drafts in 90% of the cases, roughly, which helps me save time considerably because I don’t need to think carefully about wording or spend time on the research.

The thing you’d better be aware of is that you need a well-structured knowledge base to make AI work properly. We restructured and expanded ours - and no regrets! It was worth investing time since AI provides accurate answers pretty close to those provided by human agents, even in terms of speech style.

I’ve never imagined that AI tools for corporate users can be so easy to install and use. For our customer service department, the procedure took a few hours. Agents get the response draft right in Zendesk, they don’t need to switch between windows. We’ll see how it will work in the future, but as for today, we saw a solid start, and we feel quite optimistic.